How do I troubleshoot my email configuration?

 
Unfortunately, there are a myriad of email programs and hand held devices which can be used for email. TalkSpot does not have the resources to offer troubleshooting and/or specific instructions for each of them. Even with the most popular programs and devices, the frequent updates and new programs and models would render any information herein outdated within a short time.

However, we can assist somewhat by recommending search terms and offer key links to material online that we feel will assist you at this time.

Depending on the program or handheld device You will need some of this information available, and likely all of it. Make sure you know the following, prior to diagnosing the issue.
 
We have two connection options POP (Only allows 1 device to access email at a time) or IMAP (Allows multiple devices and connections at the same time). You can pick which will work best for you.

For POP email connections here are the setup requirements:
  • Your Name (or the name of the email account):
  • Your Name (orYourDomainName.com)
  • Your Domain Name: YourDomainName.com
  • Your Email Address: YourName@ YourDomainName.com
  • Your Password: ********
  • Incoming Mail Server: (POP3): mail. YourDomainName.com
  • Outgoing Mail Server: (SMTP): mail. YourDomainName.com
  • Your outgoing server (SMTP) requires authentication: Activated
  • Incoming Server (POP3) Port Numbers: 110
  • Outgoing Server (SMTP) Port Numbers: 587(25 will likely work, as well, but may experience blocks.)
For IMAP email connections here are the setup requirements:
  • Your Name (or the name of the email account):
  • Your Name (orYourDomainName.com)
  • Your Domain Name: YourDomainName.com
  • Your Email Address: YourName@ YourDomainName.com
  • Your Password: ********
  • Incoming Mail Server: (IMAP): mail. YourDomainName.com
  • Outgoing Mail Server: (SMTP): mail. YourDomainName.com
  • Your outgoing server (SMTP) requires authentication: Activated
  • Incoming Server (POP3) Port Numbers: 143
  • Outgoing Server (SMTP) Port Numbers: 25 (You can use Port 587 if port 25 doesn't work)
 
General Email Information, related to the system TalkSpot uses. TalkSpot used to use MaximumASP as our email server, and hMailServer version 4.4 for the actual program but has move to our own mail server using SmarterMail server.
 

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